Discover a Career with Family Health Care of Siouxland

Discover a Career with Family Health Care of Siouxland
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Customer Relations Representative - Morningside

LOCATION: Morningside Clinic

ADDRESS: 4545 Sergeant Road Sioux City, IA 51106

CLASSIFICATION: Non-Exempt Full-Time

REPORTS TO: Clinic Manager or Business Office Manager

SUMMARY/OBJECTIVE:

Provides a variety of clerical duties in the operation of the medical records department.

ESSENTIAL JOB DUTIES: (This list may not include all of the duties assigned.)

  1. Handles requests and distributes/releases medical records according to established policies and procedures.
  2. Maintains a working knowledge of state and federal regulations pertaining to medical records.
  3. Prepares charts as needed for review and/or audit and photocopies records when requested, with proper approval.
  4. Scans daily in appropriate sections of patient charts and keeps charts in proper order.
  5. Answers phones, takes messages, and gives routine information in accordance with policies.
  6. Performs related work as required.

COMPETENCIES:

  1. Customer/Client Focus
  2. Problem Solving/Analysis
  3. Time Management
  4. Communication Proficiency
  5. Teamwork Orientation

EDUCATION AND EXPERIENCE:

Required: High School graduation or GED.

Preferred:

  1. One year work experience, preferably in a medical office setting.
  2. Knowledge of medical terminology desirable.

  3. Word processing and computer experience.

Job description is available upon request.

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