Patient Account Specialist - Corporate Office: Discover a Career with Family Health Care of Siouxland

Patient Account Specialist - Corporate Office

LOCATION: Central Billing - Corporate Office

ADDRESS: 200 Gold Circle, Suite 120 Dakota Dunes, SD 57049

CLASSIFICATION: Non-Exempt Full-Time

REPORTS TO: Central Billing Manager

SUMMARY/OBJECTIVE:

Monitor accounts receivable for assigned payers. Process incoming checks and prepare deposit. Arrange payment plans for patients and offer financial assistance when applicable.

ESSENTIAL JOB DUTIES: (This list may not include all of the duties assigned.)

Process, post, and deposit incoming insurance and patient payments.
Maintain/update patient accounts with accurate patient demographic information as needed.
Make adjustments to patient accounts following established procedures.
Monitor and follow up on A/R pending reports for assigned payers on a monthly basis, investigate billing problems, and resolve documenting actions taken in the system.
Monitor, reconcile, and follow up on A/R credit balance reports for assigned payers on a monthly basis, documenting actions taken in the system.
Work with patients setting up payment plans and offering financial assistance when applicable.
Participate with other staff to follow up on accounts until no balance or turned over for collection.
Assist with coding and error resolution.
Assist with answering the telephone and provide information as requested.
Performs related work as required.

COMPETENCIES:

Customer/Client Focus
Problem Solving/Analysis
Time Management
Communication Proficiency
Teamwork Orientation

EDUCATION AND EXPERIENCE:

Required:

High School graduation or GED.
One year of billing experience in a health care organization.

Preferred:

Knowledge of medical terminology desirable.
Word processing and computer experience.

Job description is available upon request.

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APPLICANT ACKNOWLEDGEMENT AND AUTHORIZATION

I hereby certify that all of the information provided by me in this application (or any other accompanying or required documents) is correct, accurate and complete to the best of my knowledge.
I understand that submission of an application does not guarantee employment. I further understand that, should an offer of employment be extended by Family Health Care of Siouxland (hereinafter referred to as “FHC”) that such employment with FHC is at will, for no specified duration and may be terminated by either FHC or myself at any time, with or without cause or notice. I understand that none of the documents, policies, procedures, actions, statement of FHC or its representatives used during the employment process is deemed a contract of employment real or implied. I understand that no representative of FHC except the CEO has the authority to enter into any agreement guaranteeing any conditions of employment or any agreement contrary to the foregoing statements and that any such agreements must be made inwriting and signed by the CEO of FHC.
In consideration for employment with FHC, if employed, I agree to conform to the rules, regulations, policies and procedures of FHC at all times and understand that such obedience is a condition of employment. I understand that due to the nature of FHC business, attendance and punctuality are considered essential requirements of every job at FHC and that poor attendance or tardiness will result in disciplinary action.
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