Customer Relations Representative - Morningside
4545 Sergeant Road
Sioux City, IA
LOCATION: Morningside Clinic
ADDRESS: 4545 Sergeant Road Sioux City, IA 51106
CLASSIFICATION: Non-Exempt Full-Time
REPORTS TO: Clinic Manager or Business Office Manager
SUMMARY/OBJECTIVE:
Provides a variety of clerical duties in the operation of the medical records department.
ESSENTIAL JOB DUTIES: (This list may not include all of the duties assigned.)
- Handles requests and distributes/releases medical records according to established policies and procedures.
- Maintains a working knowledge of state and federal regulations pertaining to medical records.
- Prepares charts as needed for review and/or audit and photocopies records when requested, with proper approval.
- Scans daily in appropriate sections of patient charts and keeps charts in proper order.
- Answers phones, takes messages, and gives routine information in accordance with policies.
- Performs related work as required.
COMPETENCIES:
- Customer/Client Focus
- Problem Solving/Analysis
- Time Management
- Communication Proficiency
- Teamwork Orientation
EDUCATION AND EXPERIENCE:
Required: High School graduation or GED.
Preferred:
- One year work experience, preferably in a medical office setting.
- Knowledge of medical terminology desirable.
Word processing and computer experience.
Job description is available upon request.